Responsible gambling

JackpotCity Casino is committed to providing a safe and enjoyable gaming experience for all its players. We understand that problem gambling can affect anyone, regardless of their background or circumstances. To support our players in maintaining control over their gambling habits, we have implemented various responsible gaming tools and policies.

Setting Deposit Limits

Players can set deposit limits on their accounts to restrict the amount they can spend within a specified period. This feature allows you to control your spending and ensures that you do not exceed your budget. You can adjust your deposit limits at any time by visiting the "Responsible Gaming" section of our website.

Cooling-Off Periods

If you feel that you need some time away from gaming, you can take advantage of our cooling-off periods. These allow you to temporarily suspend your account for a specified period, ranging from 24 hours to several months. During this time, you will not be able to access your account or place any bets.

Self-Exclusion

If you believe that self-exclusion is necessary to protect yourself from problem gambling, we offer permanent and temporary options. Permanent self-exclusion bans you from accessing our website and mobile app indefinitely. Temporary self-exclusion allows you to restrict access for a specified period, which can be renewed if needed.

Reality Checks

Our reality check feature alerts you regularly about the time elapsed since your last deposit or wager. This tool helps you monitor your gaming activity and take breaks when necessary.

Loss Limits

Players can set loss limits on their accounts to restrict the amount they can lose within a specified period. Like deposit limits, this feature allows you to control your spending and ensures that you do not exceed your budget.

Support Organizations

JackpotCity Casino recognizes that problem gambling is a serious issue affecting many individuals. We provide links to national and regional support organizations, such as Problem Gambling Helplines and counseling services in Canada. These resources are available 24/7 to offer confidential advice and support.

Affordability Checks

To prevent excessive spending, we conduct regular affordability checks on our players' accounts. This ensures that you can afford the wagers you place and helps identify potential problem gaming behaviors early on.

Self-Assessment Quiz

If you're unsure whether your gambling habits are becoming problematic, take our self-assessment quiz to help determine if you need to adjust your behavior or seek support from a professional counselor.

By using these responsible gaming tools and policies, JackpotCity Casino aims to promote safe and enjoyable gaming experiences for all its players.