Terms and conditions

1. INTRODUCTION

These Terms and Conditions ("Terms") govern your use of JackpotCity's online gaming services, including access to the website, mobile app, and other related platforms (collectively, "Platform"). By using the Platform or participating in any of our games, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. ACCEPTANCE OF TERMS

These Terms are subject to change at any time without notice, so it is essential to review them regularly. Your continued use of the Platform constitutes acceptance of any amendments or updates to these Terms.

3. AGE RESTRICTIONS AND ELIGIBILITY

You must be at least 18 years old (or such other minimum age as required by applicable law) to access and use the Platform, which is intended for adults only. By using our services, you represent that you are of a suitable age and capable of participating in online gaming.

4. GAMES AND GAMBLING REGULATIONS

JackpotCity offers various games on its Platform, including but not limited to slots, table games, live dealer games, and sports betting (collectively, "Games"). Our Games comply with applicable laws and regulations regarding gambling, fairness, and responsible conduct.

5. ACCOUNT TERMS

To participate in our Games or access certain features of the Platform, you must create an account ("Account") by providing us with your personal details and other required information. You are solely responsible for maintaining the security and confidentiality of your Account login credentials (including but not limited to username, password, and security question).

6. DEPOSIT AND WITHDRAWAL TERMS

All deposits into or withdrawals from your Account will be processed in accordance with our policies and applicable laws regarding payment processing.

• Deposits may only be made using approved payment methods specified on the Platform.
• Withdrawals are subject to verification of identity, payment method specifics (including but not limited to bank account information), and compliance with relevant anti-money laundering ("AML") regulations.
• JackpotCity reserves the right to charge fees or deduct losses from your Account balance in accordance with applicable laws.

7. GAME RULES AND FAIRNESS

JackpotCity's Games are designed using a Random Number Generator (RNG) system that ensures fairness, randomness, and unpredictability of outcomes. However:

• Our games may have varying Return-to-Player ("RTP") rates, which will be specified within each game's help or information section.
• Not all games contribute to your Account balance equally; certain games may have wagering requirements.

8. BONUS POLICIES AND WAGERING REQUIREMENTS

JackpotCity occasionally offers bonus promotions, free bets, and other rewards (collectively, "Bonuses") that will be subject to their own terms and conditions:

• All Bonuses will specify any applicable wagering requirements (including but not limited to minimum bet amounts or total wagers needed).
• Your Account balance may not exceed the initial Bonus value until you have met all applicable wagering requirements.

9. RESPONSIBLE GAMBLING

JackpotCity recognizes that online gaming can be a source of entertainment, social interaction, and enjoyment; however:

• You agree to gamble responsibly within your means.
• JackpotCity reserves the right to limit or restrict any game, feature, or service if deemed necessary for responsible conduct or other reasons.
• We may use tools (including but not limited to reality checks) and provide information on gambling-related issues through our links to support organizations.

10. SAFEGUARDING YOUR PERSONAL DATA

JackpotCity takes your personal data seriously; we maintain robust security measures, including encryption, to protect it in accordance with applicable laws:

• By providing us with any Personal Data (including but not limited to username, password, and payment method details), you acknowledge that you have been informed of the risks associated with transmitting such information online.
• JackpotCity will use your data solely for administering your Account, processing transactions, communicating about bonuses or promotions, and for other purposes as required by applicable laws.

11. TERMINATION AND SUSPENSION

JackpotCity may terminate your Account at any time without notice in the following situations:

• Non-compliance with these Terms or applicable law.
• Suspicion of fraud (including but not limited to non-payment of dues or gaming debts).
• Failure to adhere to our AML regulations.

Upon termination, you will lose access to all features and content on the Platform. JackpotCity also reserves the right to suspend your Account temporarily in order to investigate any suspected irregularity.

12. INTELLECTUAL PROPERTY

JackpotCity's Platform, including its design, logos, images, text, video, audio files, software (collectively "Intellectual Property"), are owned by us and protected under applicable copyright laws:

• You acknowledge that the Intellectual Property remains our property.
• Any unauthorized reproduction or misuse of any part thereof may result in termination of your Account and/or prosecution for breach of intellectual property rights.

13. LIMITATION OF LIABILITY

JackpotCity does not accept liability (directly, indirectly, vicariously) for losses or damages arising from:

• Any failure to comply with these Terms.
• Technical issues with the Platform.
• Cancellation of bets or transactions due to reasons outside our control (including but not limited to unexpected interruption of betting operations).
• Inaccuracies or omissions on the Website.

14. GOVERNING LAW

JackpotCity reserves all rights and will be governed by and construed in accordance with applicable laws, including (but not limited to) local gaming regulations.

15. DISPUTE RESOLUTION

In case a dispute arises between you and JackpotCity regarding your Account, bets or transactions, we recommend attempting mediation prior to pursuing other avenues of resolution; this may involve referring disputes through national courts as specified in our terms.

By using the Platform or participating in any Games offered by JackpotCity, you acknowledge that these Terms constitute an essential agreement between us.